Delivery methods:

🚚 Delivery of CraftOil orders in Ukraine and Europe

📦 Delivery in Ukraine

CraftOil delivers orders throughout Ukraine using reliable logistics companies such as Nova Poshta and Ukrposhta.

• Delivery times: 1 to 3 business days depending on the region.

• Delivery methods:

• To a Nova Poshta branch

• By courier to your address

• Cost: according to the carrier’s rates.

Free delivery for orders over a certain amount (please check when placing your order).

🌍 Delivery to Europe

CraftOil ships orders to European countries, ensuring fast and safe delivery of our products.

• Countries of delivery: Poland, Germany, France, Italy, Czech Republic, Netherlands, Spain, Bulgaria, Romania, Lithuania, Latvia, Estonia, and others.

• Delivery methods:

• International logistics services (Meest, DHL, Nova Poshta Global, etc.)

• EMS postal shipments

• Delivery times: 5 to 10 business days (depending on the country and delivery method)

• Cost: calculated individually depending on weight and destination country. We always try to offer the most advantageous and convenient option.

🛡️ Packaging and reliability

Each order is securely packaged to preserve the quality and integrity of the goods. We make sure that you receive your parcel in perfect condition — regardless of the distance.

• Delivery by Nova Poshta.

From 60 UAH.

To parcel terminals — from 60 UAH.

To post offices in Ukraine — from 60 UAH.

By courier — from 120 UAH.

Free for orders (oil and flour) worth 5,000 UAH or more.

• Delivery by Ukrposhta Standard

To a post office – 25 UAH – up to 15 kg, no more than 70 cm (3-6 days).

To a post office – 50 UAH – from 15 kg.

By courier – from 50 UAH.

Free for orders (oil and flour) over 5000 UAH.

• Delivery by Ukrposhta Express

To a post office – from 35 UAH.

By courier – from 50 UAH.

• By courier

Delivery by our courier, to your door in Kharkiv – 200 UAH. Free for orders (oil and flour) over 5000 UAH.

Pickup at CraftOil

CraftOil offers a convenient option to pick up products directly from the warehouse or office.

How pickup works:

🔹 Pickup location

• Pickup is available from the CraftOil warehouse or office at the following address: 21 Kosmicheskaya St., Kharkiv.

• The address of the warehouse/office is specified individually when placing an order.

• For some goods, it is possible to arrange delivery from third-party partner warehouses (by agreement).

🔹 Warehouse/office opening hours

• Mon–Fri: 09:00–18:00

• Sat: by prior arrangement

• Sun: closed

• Before arriving, please confirm the time and date of your visit to ensure that your order is ready.

🔹 Order pickup procedure

• After placing and confirming your order, the manager will let you know when the goods are ready for pickup.

• To receive your order, you must provide the order number or company name (for legal entities).

• When picking up your order, you can pay in cash (if agreed in advance) or present proof of payment.

🔹 Advantages of pickup

✅ Savings on delivery

✅ Ability to inspect the product before receiving it

✅ Quick receipt of goods without waiting for delivery

✅ Ability to immediately resolve issues with the manager (regarding products, documents, etc.)

Important:

• Large or heavy equipment is shipped only with the help of machinery (forklifts, rochli, etc.). If you need help with loading, please let us know in advance.

• If the goods are reserved for order, please pick them up within the agreed time frame to avoid reallocation of products.

• Upon receipt, check the integrity of the packaging and the completeness of the goods.

Payment methods:

• “Cash on delivery Nova Poshta.”

Payment for goods upon receipt at the transport company’s office.

Cash on delivery fee of Nova Poshta is 2% of the cash on delivery amount +20 UAH.

• “Cash on delivery Ukrposhta.”

Payment for goods upon receipt at the transport company’s office.

• “To a bank account, using the details provided.”

Payment details:

Recipient’s account in IBAN format:

UA233510050000026007878953477

Recipient code, EDRPOU: 2899116355

FL-P Mamaev Alexey Sergeevich

• “Payment by Visa, Mastercard – Portmone.com or other payment service.”

Secure purchase through the Portmone payment system.

• “To a bank card.”

Card No.: 4246001008594255 – FL-P Mamayev Alexey Sergeevich – (PrivatBank).

• “Cash.”

Upon receipt of the goods at our pickup point or upon delivery by our courier (Nova Poshta).

Exchange and return of goods in the CraftOil online store

Goods purchased on the CraftOil website are subject to the Ukrainian law “On Protection of Consumer Rights.” To avoid misunderstandings, please pay attention to the procedure for exchanging or returning goods specified below.

Fast payment via PrivatBank

On the CraftOil website, you can easily and securely pay for your order via PrivatBank — one of the most convenient and reliable payment methods in Ukraine.

✅ How it works:

•        After placing your order, you will automatically receive an invoice or a payment link.

•        Payment is made via QR code:

•        The money is credited instantly, allowing us to quickly process and ship your order.

💡 Advantages:

•        Instant payment confirmation;

•        Transparency and security of the transaction;

•        24/7 support from the bank.

If you have any questions, we are always available!

CraftOil — honest, convenient, from the heart 🌿 💚

 

The buyer has the right to return or exchange the purchased goods:

1. Goods of inadequate quality: defective, with significant flaws that make it impossible to use (the fault of the manufacturer or supplier);

2. Goods of adequate quality, but for some reason not suitable for the buyer, provided that the goods have not been used, the packaging (seals, etc.) is intact, and the payment document is available.

The store offers various groups of goods that, according to the law, are subject to exchange and return or, conversely, are not subject to exchange or return in connection with such a group.

Exchange of goods due to their unsuitability or damage is free of charge at the expense of the sender, provided that there is a “Report” on such a case from the post office, which the recipient asks the postal service employee to draw up at the time of discovery of such a case.

The return of goods (due to personal reasons of the buyer after “registration” — this is actually the moment of confirmation and consent, the expression of desire to purchase the goods or during a telephone conversation with the manager and confirmation, placing an order) — is at the expense of the buyer.

Address for returning and exchanging goods:

1. Address for returning goods

– Contact us by phone at + 38 057 754 79 65 Denis

– Send us the goods

– Indicate the estimated value according to the price of the goods

– The “Return delivery” and “Cash on delivery” services must be canceled.

2. Refund for goods

– To a card (card number and full name of the cardholder)

– Funds will be refunded to the card you specified within 2-7 days after we receive and inspect your return.

Goods of appropriate quality

1. Goods of appropriate quality include all goods that: have not been used and have retained their marketable appearance. Only new goods that show no signs of use and have not been in operation are eligible for return, provided that:

2. Their marketable appearance and consumer properties have been preserved;

3. There are no signs of use or contamination;

4. Seals, labels, tags, and protective films are intact;

5. Factory markings are intact;

6. All parts of the individual (factory) packaging are intact, undamaged, and preserved;

Who pays for the shipment of goods of proper and improper quality?

– When returning or exchanging goods of proper quality, we do not reimburse the costs associated with the cost of delivery services. In case of refusal of goods, the cost of delivery services is paid by the buyer.

– When returning or exchanging goods of inadequate quality, we reimburse all costs associated with the delivery of the goods, namely: the courier’s visit or the cost of shipping by a transport company to another city, according to the declaration (TTN). In case of refusal of the goods, the cost of delivery is paid by the buyer!

Refunds

After receiving and inspecting the goods, within 5 working days, the funds will be returned to the details from which the payment was made.

Any questions regarding the exchange and return of goods can be settled through negotiations between the buyer and the store administration. To do this, simply contact the manager in any way convenient for you.

All relations are regulated in accordance with the Law of Ukraine “On Protection of Consumer Rights.”