{"id":32784,"date":"2022-08-11T17:57:06","date_gmt":"2022-08-11T14:57:06","guid":{"rendered":"https:\/\/www.craftoil.net\/refund_returns\/"},"modified":"2025-08-01T13:05:37","modified_gmt":"2025-08-01T10:05:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.craftoil.net\/en\/refund_returns\/","title":{"rendered":"Delivery and returns"},"content":{"rendered":"\r\n<h2 class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>Delivery methods:<\/b><\/span><\/h2>\r\n<p class=\"western wp-block-paragraph\" align=\"justify\">\ud83d\ude9a <span style=\"font-family: Times New Roman, serif;\"><b>Delivery of CraftOil orders in Ukraine and Europe<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\ud83d\udce6 <span style=\"font-family: Times New Roman, serif;\"><b>Delivery in Ukraine<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">CraftOil delivers orders throughout Ukraine using reliable logistics companies such as Nova Poshta and Ukrposhta.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Delivery times: 1 to 3 business days depending on the region.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Delivery methods:<\/span><\/p>\r\n<ul>\r\n<li>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">To a Nova Poshta branch<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">By courier to your address<\/span><\/p>\r\n<\/li>\r\n<\/ul>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Cost: according to the carrier&#8217;s rates.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Free delivery for orders over a certain amount (please check when placing your order).<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\ud83c\udf0d <span style=\"font-family: Times New Roman, serif;\"><b>Delivery to Europe<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">CraftOil ships orders to European countries, ensuring fast and safe delivery of our products.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Countries of delivery: Poland, Germany, France, Italy, Czech Republic,<\/span><span style=\"font-family: Times New Roman, serif;\"><span lang=\"en-US\"> Netherlands,<\/span><\/span><span style=\"font-family: Times New Roman, serif;\"> Spain, Bulgaria, Romania, Lithuania, Latvia, Estonia, and others.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Delivery methods:<\/span><\/p>\r\n<ul>\r\n<li>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">International logistics services (Meest, DHL, Nova Poshta Global, etc.)<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">EMS postal shipments<\/span><\/p>\r\n<\/li>\r\n<\/ul>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Delivery times: 5 to 10 business days (depending on the country and delivery method)<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Cost: calculated individually depending on weight and destination country. We always try to offer the most advantageous and convenient option.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\ud83d\udee1\ufe0f <span style=\"font-family: Times New Roman, serif;\"><b>Packaging and reliability<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Each order is securely packaged to preserve the quality and integrity of the goods. We make sure that you receive your parcel in perfect condition \u2014 regardless of the distance.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\"><b>Delivery by Nova Poshta.<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">From 60 UAH.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">To parcel terminals \u2014 from 60 UAH.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">To post offices in Ukraine \u2014 from 60 UAH.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">By courier \u2014 from 120 UAH.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Free for orders (oil and flour) worth 5,000 UAH or more.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\"><b>Delivery by Ukrposhta Standard<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">To a post office \u2013 25 UAH \u2013 up to 15 kg, no more than 70 cm (3-6 days).<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">To a post office \u2013 50 UAH \u2013 from 15 kg.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">By courier \u2013 from 50 UAH.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Free for orders (oil and flour) over 5000 UAH.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\"><b>Delivery by Ukrposhta Express<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">To a post office \u2013 from 35 UAH.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">By courier \u2013 from 50 UAH.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\"><b>By courier<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Delivery by our courier, to your door in Kharkiv \u2013 200 UAH. Free for orders (oil and flour) over 5000 UAH.<\/span><\/p>\r\n<p class=\"western\"><span style=\"font-family: Times New Roman, serif;\"><b>Pickup at CraftOil<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">CraftOil offers a convenient option to pick up products directly from the warehouse or office.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>How pickup works:<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\ud83d\udd39 <span style=\"font-family: Times New Roman, serif;\"><b>Pickup location<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Pickup is available from the CraftOil warehouse or office at the following address: 21 Kosmicheskaya St., Kharkiv.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">The address of the warehouse\/office is specified individually when placing an order.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">For some goods, it is possible to arrange delivery from third-party partner warehouses (by agreement).<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\ud83d\udd39 <span style=\"font-family: Times New Roman, serif;\"><b>Warehouse\/office opening hours<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Mon\u2013Fri: 09:00\u201318:00<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Sat: by prior arrangement<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Sun: closed<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Before arriving, please confirm the time and date of your visit to ensure that your order is ready.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\ud83d\udd39 <span style=\"font-family: Times New Roman, serif;\"><b>Order pickup procedure<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">After placing and confirming your order, the manager will let you know when the goods are ready for pickup.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">To receive your order, you must provide the order number or company name (for legal entities).<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">When picking up your order, you can pay in cash (if agreed in advance) or present proof of payment.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\ud83d\udd39 <span style=\"font-family: Times New Roman, serif;\"><b>Advantages of pickup<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2705 <span style=\"font-family: Times New Roman, serif;\">Savings on delivery<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2705 <span style=\"font-family: Times New Roman, serif;\">Ability to inspect the product before receiving it<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2705 <span style=\"font-family: Times New Roman, serif;\">Quick receipt of goods without waiting for delivery<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2705 <span style=\"font-family: Times New Roman, serif;\">Ability to immediately resolve issues with the manager (regarding products, documents, etc.)<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>Important:<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Large or heavy equipment is shipped only with the help of machinery (forklifts, rochli, etc.). If you need help with loading, please let us know in advance.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">If the goods are reserved for order, please pick them up within the agreed time frame to avoid reallocation of products.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 <span style=\"font-family: Times New Roman, serif;\">Upon receipt, check the integrity of the packaging and the completeness of the goods.<\/span><\/p>\r\n<h2 class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>Payment methods:<\/b><\/span><\/h2>\r\n<p class=\"western\" align=\"justify\">\u2022 \u201c<span style=\"font-family: Times New Roman, serif;\"><b>Cash on delivery Nova Poshta.\u201d<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Payment for goods upon receipt at the transport company&#8217;s office.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Cash on delivery fee of Nova Poshta is 2% of the cash on delivery amount +20 UAH.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 \u201c<span style=\"font-family: Times New Roman, serif;\"><b>Cash on delivery Ukrposhta.\u201d<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Payment for goods upon receipt at the transport company&#8217;s office.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 \u201c<span style=\"font-family: Times New Roman, serif;\"><b>To a bank account, using the details provided.\u201d<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Payment details:<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Recipient&#8217;s account in IBAN format:<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>UA233510050000026007878953477<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Recipient code, EDRPOU: <\/span><span style=\"font-family: Times New Roman, serif;\"><b>2899116355<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>FL-P Mamaev Alexey Sergeevich<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 \u201c<span style=\"font-family: Times New Roman, serif;\"><b>Payment by Visa, Mastercard \u2013 Portmone.com or other payment service.\u201d<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Secure purchase through the Portmone payment system.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 \u201c<span style=\"font-family: Times New Roman, serif;\"><b>To a bank card.\u201d<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Card No.: <\/span><span style=\"font-family: Times New Roman, serif;\"><b>4246001008594255<\/b><\/span><span style=\"font-family: Times New Roman, serif;\"> \u2013 FL-P <\/span><span style=\"font-family: Times New Roman, serif;\"><b>Mamayev Alexey Sergeevich<\/b><\/span><span style=\"font-family: Times New Roman, serif;\"> \u2013 (PrivatBank).<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2022 \u201c<span style=\"font-family: Times New Roman, serif;\"><b>Cash.\u201d<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Upon receipt of the goods at our pickup point or upon delivery by our courier (Nova Poshta).<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Exchange and return of goods in the CraftOil online store<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Goods purchased on the CraftOil website are subject to the Ukrainian law \u201cOn Protection of Consumer Rights.\u201d To avoid misunderstandings, please pay attention to the procedure for exchanging or returning goods specified below.<br \/><\/span><\/p>\r\n<p class=\"western\"><span style=\"font-family: Times New Roman, serif;\"><b>Fast payment via PrivatBank<\/b><\/span><\/p>\r\n<p class=\"western\"><span style=\"font-family: Times New Roman, serif;\">On the CraftOil website, you can easily and securely pay for your order via PrivatBank \u2014 one of the most convenient and reliable payment methods in Ukraine.<\/span><\/p>\r\n<p class=\"western\">\u2705 <span style=\"font-family: Times New Roman, serif;\"><b>How it works:<\/b><\/span><\/p>\r\n<p class=\"western\">\u2022\u2006 \u2006 \u2006 \u2006 <span style=\"font-family: Times New Roman, serif;\">After placing your order, you will automatically receive an invoice or a payment link.<\/span><\/p>\r\n<p class=\"western\">\u2022\u2006 \u2006 \u2006 \u2006 <span style=\"font-family: Times New Roman, serif;\">Payment is made via QR code:<\/span><\/p>\r\n<p class=\"western\"><a href=\"https:\/\/www.craftoil.net\/wp-content\/uploads\/2025\/08\/image_2025-08-01_13-03-30.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-35289\" src=\"https:\/\/www.craftoil.net\/wp-content\/uploads\/2025\/08\/image_2025-08-01_13-03-30-300x221.png\" alt=\"\" width=\"300\" height=\"221\" srcset=\"https:\/\/www.craftoil.net\/wp-content\/uploads\/2025\/08\/image_2025-08-01_13-03-30-300x221.png 300w, https:\/\/www.craftoil.net\/wp-content\/uploads\/2025\/08\/image_2025-08-01_13-03-30.png 582w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><br \/>\u2022\u2006 \u2006 \u2006 \u2006 <span style=\"font-family: Times New Roman, serif;\">The money is credited instantly, allowing us to quickly process and ship your order.<\/span><\/p>\r\n<p class=\"western\">\ud83d\udca1 <span style=\"font-family: Times New Roman, serif;\"><b>Advantages:<\/b><\/span><\/p>\r\n<p class=\"western\">\u2022\u2006 \u2006 \u2006 \u2006 <span style=\"font-family: Times New Roman, serif;\">Instant payment confirmation;<\/span><\/p>\r\n<p class=\"western\">\u2022\u2006 \u2006 \u2006 \u2006 <span style=\"font-family: Times New Roman, serif;\">Transparency and security of the transaction;<\/span><\/p>\r\n<p class=\"western\">\u2022\u2006 \u2006 \u2006 \u2006 <span style=\"font-family: Times New Roman, serif;\">24\/7 support from the bank.<\/span><\/p>\r\n<p class=\"western\"><span style=\"font-family: Times New Roman, serif;\">If you have any questions, we are always available!<\/span><\/p>\r\n<p class=\"western\"><span style=\"font-family: Times New Roman, serif;\">CraftOil \u2014 honest, convenient, from the heart <\/span><span style=\"font-family: Segoe UI Emoji, serif;\">\ud83c\udf3f<\/span> <span style=\"font-family: Segoe UI Emoji, serif;\">\ud83d\udc9a<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">\u00a0<\/span><\/p>\r\n<h2 class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>The buyer has the right to return or exchange the purchased goods:<\/b><\/span><\/h2>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">1. Goods of inadequate quality: defective, with significant flaws that make it impossible to use (the fault of the manufacturer or supplier);<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">2. Goods of adequate quality, but for some reason not suitable for the buyer, provided that the goods have not been used, the packaging (seals, etc.) is intact, and the payment document is available.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">The store offers various groups of goods that, according to the law, are subject to exchange and return or, conversely, are not subject to exchange or return in connection with such a group.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Exchange of goods due to their unsuitability or damage is free of charge at the expense of the sender, provided that there is a \u201cReport\u201d on such a case from the post office, which the recipient asks the postal service employee to draw up at the time of discovery of such a case.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">The return of goods (due to personal reasons of the buyer after \u201cregistration\u201d \u2014 this is actually the moment of confirmation and consent, the expression of desire to purchase the goods or during a telephone conversation with the manager and confirmation, placing an order) \u2014 is at the expense of the buyer.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>Address for returning and exchanging goods:<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>1. Address for returning goods<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2013 <span style=\"font-family: Times New Roman, serif;\">Contact us by phone at + 38 057 754 79 65 Denis<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2013 <span style=\"font-family: Times New Roman, serif;\">Send us the goods<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2013 <span style=\"font-family: Times New Roman, serif;\">Indicate the estimated value according to the price of the goods<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2013 <span style=\"font-family: Times New Roman, serif;\">The \u201cReturn delivery\u201d and \u201cCash on delivery\u201d services must be canceled.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>2. Refund for goods<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2013 <span style=\"font-family: Times New Roman, serif;\">To a card (card number and full name of the cardholder)<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2013 <span style=\"font-family: Times New Roman, serif;\">Funds will be refunded to the card you specified within 2-7 days after we receive and inspect your return.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>Goods of appropriate quality<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">1. Goods of appropriate quality include all goods that: have not been used and have retained their marketable appearance. Only new goods that show no signs of use and have not been in operation are eligible for return, provided that:<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">2. Their marketable appearance and consumer properties have been preserved;<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">3. There are no signs of use or contamination;<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">4. Seals, labels, tags, and protective films are intact;<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">5. Factory markings are intact;<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">6. All parts of the individual (factory) packaging are intact, undamaged, and preserved;<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>Who pays for the shipment of goods of proper and improper quality?<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2013 <span style=\"font-family: Times New Roman, serif;\">When returning or exchanging goods of proper quality, we do not reimburse the costs associated with the cost of delivery services. In case of refusal of goods, the cost of delivery services is paid by the buyer.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\">\u2013 <span style=\"font-family: Times New Roman, serif;\">When returning or exchanging goods of inadequate quality, we reimburse all costs associated with the delivery of the goods, namely: the courier&#8217;s visit or the cost of shipping by a transport company to another city, according to the declaration (TTN). In case of refusal of the goods, the cost of delivery is paid by the buyer!<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\"><b>Refunds<\/b><\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">After receiving and inspecting the goods, within 5 working days, the funds will be returned to the details from which the payment was made.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">Any questions regarding the exchange and return of goods can be settled through negotiations between the buyer and the store administration. To do this, simply contact the manager in any way convenient for you.<\/span><\/p>\r\n<p class=\"western\" align=\"justify\"><span style=\"font-family: Times New Roman, serif;\">All relations are regulated in accordance with the Law of Ukraine \u201cOn Protection of Consumer Rights.\u201d<\/span><\/p>\r\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Delivery methods: \ud83d\ude9a Delivery of CraftOil orders in Ukraine and Europe \ud83d\udce6 Delivery in Ukraine CraftOil delivers orders throughout Ukraine using reliable logistics companies such as Nova Poshta and Ukrposhta. \u2022 Delivery times: 1 to 3 business days depending on the region. \u2022 Delivery methods: To a Nova Poshta branch By courier to your address [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"visual-temlpate.php","meta":{"footnotes":""},"class_list":["post-32784","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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